The "Messenger and Direct" integration allows you to link messages coming from Facebook and Instagram channels directly to the messaging module within Framework360. This way, users can receive messages and information requests from their customers through the messaging platform of Facebook and Instagram, and respond directly from the interface of the messaging module.
This integration simplifies the management of conversations with customers and enables tracking all interactions within a single work environment. Moreover, it is possible to set up automatic and predefined responses to save time and improve efficiency in message management.
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