This guide explains how to fill in the necessary fields to send a manual WhatsApp message directly from a customer's tab.
Procedure for manually sending the message
Follow the steps below to compose and send the WhatsApp message:
1. Select the Sender
- In the field labeled
Sender, click on the dropdown menu. - Select the WhatsApp phone number from which you want to send the message.
- Select the
Defaultoption to use the number configured as standard.
2. Write the Message
- In the large text field labeled
Message, type the content of the message you want to send to the recipient.
3. Add Attachments (Optional)
- In the field labeled
Attachments, you can upload or select media files (such as images or documents) to attach to the message.
4. Send the Message
- Once you have filled in the message and any attachments, press the confirm button (usually "Send" or "Save") to forward the WhatsApp message to the customer.
