How to send messages or notify internal users regarding a new lead received

Why do it:

To ensure that the appropriate internal users (such as salespeople or marketing managers) receive an immediate notification or internal message whenever a new lead is acquired through a specific TikTok form.

---

Procedure: Configuring TikTok Lead Notifications

This procedure allows you to define if and to whom internal notifications should be sent when a specific TikTok lead form is filled out and imported into the system.

1. Log in to the administration panel and navigate to the TikTok Leads section.

2. Locate the list of synchronized lead forms. Click on the Edit button (or pencil icon) related to the form for which you want to set notifications.

3. Within the form settings, look for the notifications section.

4. Enable Notifications:

• Make sure the Enable Notification option (corresponding to the enable_notification setting) is active. If this option is disabled, the system will not send internal messages or emails related to the new lead.

5. Define Recipients (Optional):

• To send the notification to specific internal users other than the system’s default recipients, locate the Custom Recipients field (corresponding to the custom_recipients setting).
• Enter the IDs of internal users who should receive the notification, separated by commas (e.g., 1,5,12).

6. Click Save or Save Changes to apply the configuration to the form.

When a new lead is imported from TikTok, the system will automatically create a new internal conversation (of type tiktokleads) containing the lead data and send it to the configured recipients.