This guide shows you how to create and submit a new support request (ticket) to customer service.
Procedure
1. Access the My Tickets section.
2. Click on the Add New button.
3. In the Subject field, enter a brief and descriptive title for your ticket.
4. In the Where do you want to receive messages? field, verify that the displayed email address is correct. If you want replies to be sent to other addresses as well, you can add them here.
5. In the Message field, write the detailed content of your request or the issue encountered.
6. If you need to attach documents or images, use the file upload field (it may be labeled as "Attachments").
7. Once all required fields are filled out, click the Create Ticket button to submit your request.
> Note: If you do not fill in all mandatory fields (Subject, Recipients, Message), the system will show an error and will not send the ticket.
