This guide explains how to manually synchronize customer or product data from your system to Shopify.
Manual submission is useful to force the update of a single item or a selected group of items, bypassing the automatic synchronization queue.
Prerequisites
Make sure that the integration with Shopify is active and properly configured. Manual synchronization is available only for the Customers and Products modules.
Procedure for Manual Submission
Follow these steps to manually send data to Shopify:
1. Select Items
1. Access the section of the system containing the items you want to synchronize (for example, the Customers list or the Products list).
2. Locate the specific customer or product you wish to submit.
3. Select the item by checking the box next to its name, or use multiple selection to send several items at once.
2. Start Synchronization
1. In the actions column or in the bulk actions menu, look for and click on the button or dropdown labeled Send to.
2. A submenu will open. Click on the Shopify option.
3. Monitor the Process
Once synchronization has started:
1. A progress window titled Sending [Customers/Products] in progress... (depending on the type of data selected) will appear.
2. The system will start sending items one by one. If there are errors (e.g., missing data or connection issues), they will be logged.
4. Verify Results
At the end of the process, the system will display a summary in a window titled Export Completed.
This window will show:
- The number of items Sent (successfully synchronized).
- The number of items Not Sent.
- If there were problems, a specific Error Details section will be shown.
5. Check Status in Table
After synchronization, you can verify the status of an item directly in the table:
- If submission succeeded, in the Shopify column, the item will be labeled as Synchronized.
- If the item was never linked (or if synchronization failed), it will be labeled as Not Linked.
