Guide: Specify the value and internal notes for manual points operation
This procedure allows you to manually add or remove points from a customer's balance.
Procedure
1. In the Transaction List section (or Customer Points History), click the New Operation button.
- The Add Operation modal window will open.
2. In the Type field, select the type of transaction you want to perform:
- Select Points Credit to add points to the balance.
- Select Points Debit to remove points from the balance.
3. In the Value field, enter the number of points to assign or remove (must be a positive number).
4. In the Internal Notes field, enter a description or reason for the operation.
5. (Optional) In the New Balance section at the bottom of the window, check the expected total balance after the operation.
6. Click the Add button to save the operation and update the customer's points balance.
