This guide explains how to set up the content and settings of a WhatsApp message within a marketing campaign (Automation or Standard).
WhatsApp Message Configuration
To create or edit a WhatsApp message, follow the steps below within the action editing screen:
1. Basic Settings
1. Message Title: In the Message Title field, enter an internal name to identify this action within your campaign.
2. Sender: In the Sender dropdown menu, select the WhatsApp phone number you will use to send the message. Select Default to use the default configured number.
3. Recipient:
- Leave it on
Defaultif you want the message to be sent to the contact executing the action in the campaign. - Select
Customif you want to send the message to specific numbers regardless of the campaign contact.
4. Custom Recipient (if applicable): If you selected Custom, enter mobile numbers in the Custom Recipient field. You can enter multiple recipients separated by commas.
2. Content Creation
1. Message: Write your WhatsApp message content in the Message text area.
- Note: The message is limited to a maximum of 1530 characters.
- You can use Shortcodes (variables like
{nome},{cognome}, etc.) listed in the table above to personalize the message with recipient data.
2. Attachments: Click on the Attachments area to upload files to include in the message.
- Allowed file types are images (JPEG, PNG) and PDF.
- You can upload up to 3 attachments.
3. Saving
Once configuration is complete:
1. Click the save button (usually Save or Save Changes) to confirm the action and integrate it into your campaign.
> Attention!
> Bulk sending messages may lead to blocks by WhatsApp. We invite you to consult Maytapi's FAQ for more information.
