To view the aggregated statistics related to WhatsApp messages sent within a campaign, you need to access the summary screen of the campaign itself.
Procedure
1. Go to the Marketing or Campaigns section of the platform.
2. Select the specific campaign for which you want to view the data.
3. On the campaign review screen, scroll down to find the section titled WhatsApp (as defined in Plugin.php).
4. Within this section, you will find one or more boxes, each corresponding to a WhatsApp message sent (identified by its title, <h5><?= $whatsapp_detail['name']; ?></h5>).
5. If the message box is collapsed (indicated by ibox collapsed), click on the expansion button (usually an arrow icon) to view the contents.
6. In the expanded content, you will find a summary table with aggregated statistics:
- Messages sent
- Messages opened
- Messages clicked
7. Below this table, you can view the calculated conversion rates:
- Delivery rate
- Open rate
- Click-through delivery rate
Below the aggregated statistics, you will find the detailed table for each recipient, titled whatsapp...recipients_list, which shows the send date, open date, and click date for each user.
