This guide shows you how to reorder the list of recipients of a WhatsApp message based on when the message was sent, opened, or clicked.
Procedure
1. Access the statistics section of the Marketing Campaign that contains the WhatsApp message you want to analyze.
2. Scroll down to the WhatsApp section.
3. Locate the box of the specific message and, if necessary, click on the expansion icon (the arrow) to view details and the recipient table.
4. Below the statistics summary, you will find the recipient table with the following columns: Recipient, Send Date, Open Date, Click Date, and Status.
5. To sort the list, click on the header of the column you want to use as a sorting criterion:
- Click on Send Date to sort recipients based on when the message was sent.
- Click on Open Date to sort recipients based on when they read the message.
- Click on Click Date to sort recipients based on when they clicked a link within the message.
6. Each column can be clicked a second time to reverse the order (ascending or descending). By default, the list is sorted by Send Date (from most recent to oldest).
