To customize the icon that appears next to chat messages.
Procedure
1. Access the Live Chat plugin settings in the administration panel.
2. Click on the Display tab.
3. Locate the field labeled Avatar.
4. Click on the Avatar field to open the media library.
5. Select or upload the image you want to use as the avatar (image formats such as PNG, JPEG, or GIF are supported).
6. Confirm the image selection. The avatar will now be displayed in the chat header.
