To manually record a change to a customer's Lead Scoring score.
Procedure
1. Locate the panel titled Add operation.
2. In the Type field, click on the dropdown menu and select the desired operation:
- Add: Increases the customer's current score by the specified value.
- Remove: Decreases the customer's current score by the specified value.
- Set: Overwrites the customer's current score with the specified value.
3. In the Value field, enter the number of points to apply.
4. (Optional) In the Internal Notes field, add a description for the operation.
5. Click on the Add operation button to save the change.
> Note: The system will calculate and display the New score (after saving) in real time, before confirming the operation.
