Why do it:
It is necessary to delete a scoring operation (Lead Scoring) to correct or remove a credit/debit previously applied to the customer's history.
Procedure
1. Access the management tab of the customer whose scoring history you want to modify.
2. Within the customer's tab, click on the Lead Scoring tab.
3. Scroll down to the section showing the operations history, identified by the columns Tipologia, Valore, Note, and Data.
4. Locate the specific operation you wish to delete.
5. On the same row as the operation, click on the deletion icon (usually represented by a trash bin or an "X") that appears in the last column of the table.
6. Confirm the deletion when prompted by the system.
The operation will be removed from the history and the customer's total score will be recalculated automatically.
