Why do it: To manually prompt the customer to leave a review related to the specific order through the Feedaty platform.
Procedure
1. Access the section of the system where orders are managed and open the details of the order for which you want to send the review request.
2. Within the order detail page, look for and click on the tab named Feedaty.
3. Depending on the status of the order:
- If no request has ever been sent, click on the button Send review request.
- If a request has already been sent (the sending date is visible above the button), click on the button Send new review request.
4. Wait for the system to complete the operation. During sending, you might see the message "Sending invitation in progress".
5. Once completed, you will receive a success notification: "Invitation sent successfully".
