This guide shows you how to leave a rating (feedback) for the products you have purchased and received.
Procedure for Submitting Feedback
To leave a review, follow these steps:
1. Log in to Your Personal Area
Log in to your reserved area on the website.
2. Go to the Feedback Section
In the menu of your personal area, look for and select the section titled Product Feedback (or a similar section, such as "My Reviews").
3. Find the Product
In the list, find the product for which you want to leave feedback. Each product will have a separate feedback form, identified by the product title (Product Name).
4. Assign a Rating
Below the product name, you will find five star-shaped icons.
- Click on the star corresponding to the rating you want to give (from 1 to 5 stars).
5. Add a Comment (Optional)
Use the text field with the placeholder Let us know your opinion about it to write your review or comment on the product.
6. Submit Feedback
After assigning the rating and, if you wish, writing a comment, click on the button:
- Send Feedback (if this is your first time leaving a review for this product).
- Update Feedback (if you are modifying a previous review).
> Note: If you try to submit feedback leaving the comment field empty, the system will ask for confirmation via a pop-up message: You have not entered any comment, are you sure you want to submit only the rating? Click OK to proceed with just the rating.
7. Confirmation
A confirmation message will appear (for example: "Thank you for leaving us your review..."). The page will reload automatically to show your updated feedback.
Editing an Existing Feedback
If you have already left feedback for a product, you will see your current rating and comment inside the box.
To edit the feedback:
1. Locate the product in the Product Feedback section.
2. Click on the Edit Feedback button.
3. The edit form will appear, allowing you to change the stars and comment.
4. To save changes, click on Update Feedback.
5. If you do not want to save changes, click on Cancel.
