This procedure allows you to set up the automatic sending of an email reminder to the customer if the order has not yet been paid.
Note: It is not possible to schedule automatic reminders if the order is already paid.
Procedure
1. Access the details of the order for which you want to set up the reminder.
2. Click on the Reminder tab.
3. In the main section, check the box next to Schedule automatic reminder sending.
- Configuration options will appear.
4. In the Sending schedule section:
- Use the graphical scheduling tool to define the frequency and time at which the reminder should be sent (for example, every day at 12:00, or only on Mondays).
- In the Starting from field, select the date from which the system should start sending reminders.
5. In the Customization section:
- Use the text editor to customize the content of the reminder email that will be sent to the customer.
6. At the end of the configuration, click on the form save button (usually located at the bottom of the page or in the sidebar) to activate the scheduling.
Once saved, if automatic sending is active, the message will appear: Automatic reminder activated on [date/time].
