Customize the content of the automatic email to be sent to the customer for a customized status change

Content:

This guide shows you how to define the specific content of an email to be automatically sent to the customer when an order is moved to a custom status that you have created.

Why do it:

For each custom status, you can define a specific email to send to the customer when an order is moved to that status.

Procedure

1. Access the settings of the Advanced Order Statuses plugin.

2. Make sure you are on the General tab. This section is dedicated to creating your custom order statuses.

3. Locate the custom status you want to configure or add a new status.

4. Within the status configuration block (where you defined the Status Name and Label Color), scroll down until you find the section titled Custom Email.

5. Inside this section, use the advanced text editor to write and format the content of the email. This content will override the system's default template whenever the order reaches this status.

6. After completing the email customization, make sure to save your changes by clicking on the main save button on the settings page.