Description: This tool allows centralizing the creation, management, and publication of structured content in the form of Question-Answer pairs, ideal for FAQ (Frequently Asked Questions) sections.
What is it for? (Practical examples)
Using the Q&A module is essential to:
- Create an official FAQ section: Collect and publish answers to the most common questions asked by customers or site users.
- Improve customer support: Provide clear and immediate answers, reducing the workload of technical support.
- SEO Optimization: Create specific pages with friendly URLs (slugs) and relevant content to improve search engine ranking.
Main Features
The module offers full control over Q&A content:
- Creation and Editing: Advanced tools to enter and modify the text of the Question and Answer. Both fields support using a rich text editor to format content (bold, lists, links, etc.).
- Status Management: It is possible to decide whether a Q&A should be immediately "Shown on Site" (Active) or remain in "Pending Approval" status (Inactive) until ready for publication.
- Filters and Search: The main list allows quickly viewing all Q&As and filtering them by Category and Publication Status.
- Multilanguage: Each Q&A can be associated with a specific language among those active in the system.
- Metadata: Ability to associate Tags for better organization and internal search.
How to configure it (Creating a new Q&A)
When creating or editing a Question and Answer, fields are divided into main sections and side options.
Required Fields (Main Section)
| Field | Description |
|---|---|
| Question Title | The main title of the Q&A (required). Used to generate the friendly URL. |
| Question | The full text of the question. Supports advanced formatting. |
| Answer | The full text of the answer. Supports advanced formatting. |
| Slug | The friendly URL (or permalink) of the Q&A. Automatically generated from the title but can be manually edited. |
Publishing Options and Metadata
| Option | Type | Description |
|---|---|---|
| Show on Site | Checkbox | If selected, the Q&A is immediately visible on the site (Active status). |
| Language | Selector | Allows associating the Q&A with one of the system's active languages. |
| Tag | Multiple Input | Allows entering one or more tags to categorize the content. |
Author Data
If the Q&A was submitted by a user (e.g., via a form on the site), it is possible to view and edit author-related data. These fields are dynamic and may include information such as:
- Author's Name
- Age
- Other data defined by the system (e.g., a role selector).
Automatic Integrations
Friendly URL Management
When entering the "Question Title," the system automatically generates the Slug (the unique web address) so that it is optimized and easy to read. The system also checks that the generated slug is not already used by another Q&A, ensuring address uniqueness.
List View
The main management list shows a complete summary of Q&As, including author data (Name and Age, if available), Category, Language (with flag), and Publication Status. This allows quick filtering and content management.
