Send the message

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This guide illustrates the necessary steps to send a message, whether you are replying to an existing conversation or starting a new one.

Guide: Sending the Message

There are two main ways to send a message: reply to an already open conversation or create a new one.

If you have already selected an active conversation from the list on the left, you can send a reply directly from the discussion panel.

1. Access the writing field: Locate the text area at the bottom of the discussion, marked by the prompt Scrivi qui il tuo messaggio....

2. Write the message: Enter the content of your reply.

3. Add attachments or templates (Optional):

If you want to insert an emoticon, click on the smiley face icon (<i class="far fa-smile"></i>) next to the Invia button.
If you want to use a predefined text, click on the Importa template button and choose the desired template from the list.

4. Send the message: Click the blue Invia button (paper airplane icon) to send your reply.

If you need to contact a customer for the first time or start a new communication, follow these steps:

1. Start the creation: In the conversations panel (on the left), click the Nuovo messaggio button.

2. Select the Type: A dropdown menu will appear. Click on the type of message you want to send (for example, Email, SMS, etc.).

3. Fill in the conversation details:

In the Seleziona destinatario field, choose the customer you want to send the message to.
In the Oggetto della conversazione field, enter a descriptive title for the discussion. (This field may not be present depending on the selected message type).
If necessary, you can specify:
Destinatario in copia (CC): Enter any additional email addresses that will receive a copy.
Ricevi le risposte su: Select the email address where you want to receive the customer's replies.

4. Write the message: Write the message content in the text area below.

5. Send the message: Click the blue Invia button (paper airplane icon) to create and send the new conversation.

If sending fails, you might see the following error messages:

Seleziona un destinatario valido: You must have selected a valid customer in the Seleziona destinatario field.
Inserisci un oggetto valido: The conversation subject is mandatory and cannot be left empty.
Si è verificato un errore inaspettato durante l'invio del messaggio: Check the customer's settings (for example, if you are sending an SMS, verify that the customer has a valid phone number and that you have sufficient credits).