Write the message

This guide explains how to send a message, either by replying to an existing conversation or starting a new one.

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1. Replying to an Existing Conversation

Select a conversation from the list on the left to open it and reply.

1. Open the Chat: Click on the desired conversation in the In corso (or Archiviate) list.

2. Access the Input: Scroll to the bottom of the discussion. You will find the text field.

3. Write the Message: Click in the text field marked with the placeholder Scrivi qui il tuo messaggio... and type the content.

4. Add Emoji (Optional): Click on the smiley face icon (<i class="far fa-smile"></i>) to open the emoji picker and add them to the text.

5. Import Template (Optional): If you need to use a predefined text, click the Importa template button (if shown) and choose the desired template.

6. Send: Click the blue Invia button (icon <i class="fas fa-paper-plane"></i>) to send the reply.

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2. Starting a New Conversation

If you don’t have an open conversation, you can create a new one by following these steps.

1. Start: In the conversations column on the left, click the Nuovo messaggio button.

2. Select the Type: A dropdown menu will open. Select the type of message you want to send (for example, Email, SMS, etc.).

3. Fill in the Details: A form for the new conversation will appear.

• In the Seleziona destinatario field, search for and select the customer you want to send the message to.
• Fill in the Oggetto della conversazione field (if required by the selected message type).
• If necessary, you can specify other recipients in copy (CC) in the Destinatario in copia (CC) field and the address to receive replies in the Ricevi le risposte su field.

4. Write the Message: Write the content in the input field Scrivi qui il tuo messaggio....

5. Send: Click the Invia button to create and send the message.

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3. Adding Attachments and Actions

Before sending, you can use the options available in the bottom bar:

1. Attach Files: On the left, below the text field, click the Azioni button. Select the option to attach files (this option opens the file selector).

2. Additional Actions: The Azioni menu may also contain other chat-specific features, such as Note interne or Assegna conversazione. Click the desired action to perform it.

3. Send: Once the message is complete and attachments are added, click Invia.