The following guide explains how to enter the subject when starting a new conversation in the messaging system.
Entering the Conversation Subject (New Message)
When creating a new conversation (for example, a new email or a new SMS), you need to specify the subject to clearly identify the topic being addressed.
Follow these steps to start a new conversation and enter the subject:
1. In the left column, at the top, click the New Message button.
2. A dropdown menu will open. Select the type of conversation you want to start (for example, Email, SMS, etc.).
- The screen will change, showing the form for creating the new message.
3. Locate the section titled Conversation Subject.
4. Click in the text field below, which shows the example text Enter the conversation subject.
5. Type the subject that summarizes the topic of your message.
6. After selecting the recipient and writing the message, click the Send button to start the conversation.
> Note: The "Conversation Subject" field is mandatory for some message types (such as emails). If it is not filled in, the system will show an error when sending.
