This guide explains the procedure to assign an ongoing conversation to one or more users on your team, allowing them to manage it and receive notifications related to new messages.
To assign a conversation, follow these steps:
1. Open the Actions menu: At the bottom of the screen, above the message input field, locate and click the Actions button.
2. Select the assignment option: From the dropdown menu that appears, click on the option that starts the assignment procedure (usually labeled "Assign conversation" or similar).
3. View the assignment window: A new modal window titled Assign conversation will open.
4. Select the users: Within this window, use the selection field to choose one or more users to assign the conversation to.
5. Confirm the assignment: Click the Update assignment button to save the changes.
Once confirmed, the conversation will be assigned to the selected users, who will receive a notification via email and/or push.
