This guide shows you how to configure a new sender by specifying the email address that will be used to send communications.
Prerequisites: You must be on the sender creation or editing screen.
Follow these steps to enter the sender's email address:
1. Sender Name: In the field labeled Sender Name, type the name you want recipients to see (for example, "Customer Support" or your company name).
2. Type: In the Type field, make sure the option Use for emails is selected.
- Note: If you select another type (SMS or WhatsApp), the email-related fields will disappear.
3. Email: In the Email field, enter the full email address you will use to send your communications. This is the sender's primary address.
4. Reply To (Optional): In the Reply To field, you can enter an alternative email address. If specified, recipients' replies will be sent to this address instead of the primary one.
5. Save: Click the save button (usually located at the top right corner of the screen) to register the new sender.
Next Steps (Important):
After saving an email-type sender, the system will send a validation link to the email address you entered.
- Check your inbox (and spam/junk folder) for the validation email.
- Click on the link contained in the email to confirm that the address belongs to you.
Until the address is validated, you will not be able to use it to send emails. If you do not receive the validation email, you can click on the Resend activation link present on the sender editing screen.
