This guide explains how to customize the messages that the user sees on the screen after submitting a form, based on the outcome of the action (e.g., success or error).
This feature is available only for actions that provide a direct response to the user, such as sending emails or registering personal data.
Step-by-Step Procedure
1. Access the Form Configuration
Open the form you want to modify from the main list and go to the Actions section.
2. Activate the Desired Action
Make sure that the action for which you want to customize the message (for example, "Send generic request" or "Reply via email") is Active. If it is not active, click on the Activate button at the top of the action panel.
3. Go to Message Management
Scroll within the just activated action panel until you find the section titled:
Message management
4. Enable Customization
In the "Message management" section, find the option Message Handling and check the box next to:
Show a message after submission
Once checked, the section below will open containing different types of messages (e.g., Success Message, Error Message, etc.).
5. Customize the Messages
For each type of message you want to modify:
- Locate its related panel (e.g., "Success Message").
- In the Title field, enter the title that will appear to the user.
- In the Text field, enter the body of the message that the user will read.
> Tip: It is recommended to customize at least the success message to confirm to users that their submission was successful.
6. Save Changes
Once customization is complete, proceed to save the form to apply your changes.
