Description: This tool allows you to create, organize, and manage sections of Frequently Asked Questions (FAQ) to be published on the website or in the reserved area, providing clear and immediate answers to users.
What is it for? (Practical examples)
Use the FAQ module to:
- Structure support: Create a well-organized online help center, divided by topics (e.g., "Payments," "Returns," "Warranty").
- Reduce support load: Provide immediate answers to the most common questions, decreasing the need for customers to contact support directly.
- Improve user experience: Offer detailed and easy-to-consult information, enhancing overall customer satisfaction.
Main features
The FAQ module is designed for maximum flexibility in creating and managing content:
- Group creation: You can define an unlimited number of FAQ groups, each with a specific name and description (e.g., "Frequently Asked Questions about Shipping").
- Question management: Within each group, you can add, edit, or delete individual Question and Answer pairs.
- Formatted answers: The Answer section uses an advanced text editor that allows formatting text, inserting lists, bold text, and links, ensuring clear and readable responses.
- Visual elements: It is possible to associate an icon or a small image with each question to enhance its visual impact and identification.
- Selective activation: Each FAQ group can be activated or deactivated at any time, making it immediately visible or hidden from the public.
- Multilingual support: All fields (Group Name, Description, Questions, and Answers) support translation into different languages.
How to configure
Configuring an FAQ group is done through an editing panel divided into two main sections:
1. General Group Data
| Field/Option | Description | Required |
|---|---|---|
| FAQ Name | The main title of the question group (e.g., "Payment Methods"). This name will be displayed in the management list. | Yes |
| Description | A brief description of the FAQ group's content. | No |
| Active | Check this box to make the FAQ group immediately available and visible on the site. | No |
2. Managing Questions and Answers
This section allows you to build the list of questions composing the group. You can add an unlimited number of question/answer pairs using the "Add question" button.
| Field/Option | Description | Required |
|---|---|---|
| Question | The full text of the question. | Yes |
| Answer | The detailed text of the answer. Use the advanced editor to format the content. | Yes |
| Icon | Allows uploading an image file (PNG, JPG, SVG) to visually associate with the question. | No |
> Translation note: If working in a secondary language, the system only allows translating existing questions and answers. To add new questions, it is necessary to switch to the system’s primary language.
Automatic integrations
Once saved and activated, the FAQ group is ready for use.
- Public display: Active FAQ groups are automatically made available for insertion into public pages of the site or reserved area, depending on template configuration.
- List management: The main list of FAQ groups immediately shows each group's active status, allowing quick overview and management.
