This guide explains how to configure the address and name that the recipient will see when replying to the automatic email sent by the system.
This setting is available within the configuration of the Automatic Reply action (Reply-To Mail).
Step-by-Step Procedure
Make sure you are on the Form editing screen and have selected the Actions section.
1. Activate the Automatic Reply Action
1. In the Actions section, locate the box related to the automatic reply action (it may be labeled as "Automatic Reply" or similar).
2. If the action is not active, click the Activate button to expand the settings.
2. Define the Email Recipient
Before configuring the "Reply-To", you need to specify who will receive the automatic reply email. These fields link to those that the user filled out in the form.
1. Under the label Recipient Name*, select from the dropdown menu the form field containing the name of the user who submitted the form.
2. Under the label Recipient Email*, select from the dropdown menu the form field containing the user's email address.
3. Configure the Reply-To Address and Name
Scroll down to find the section dedicated to configuring "Reply-To".
1. Under the label Reply-To Address:
- Enter a specific email address (for example:
support@yourcompany.com) that recipients will use when they click "Reply" on the automatic email. - Note: If this field is left empty, replies will be sent to the default system email address.
2. Under the label Reply-To Name:
- Enter the name you want displayed to recipients as sender of the reply email (for example:
Support Team).
4. Save Changes
After configuring the 'Reply-To' address and name, make sure to save your form settings to apply changes.
1. Complete any guided saving procedure for your form.
2. Click on the Save button (usually located at page bottom or in control panel).
