Why do it: To request assistance, report an issue, or start a new case.
Procedure
1. On the main ticket management screen, click the Open new request button.
2. You will be redirected to the Ticket Opening form. Fill in the following fields:
- Enter the subject of your request in the Ticket Title field.
- Select the appropriate category from the Request Type dropdown menu (if available).
- Write a detailed description of the problem or request in the Message field.
3. In the notifications section:
- Under the label Email update notification, make sure that the Enable email notifications box is checked.
- Verify or enter the address where you want to receive updates in the Notification Email field.
4. If necessary, upload supporting files or screenshots using the Attachments field.
5. Click the Send button to create the ticket.
Note on Automatic Suggestion
After clicking Send, the system may offer you an automatic response if it believes your request has been previously addressed.
- If the automatic response solves your problem, click Yes, cancel opening.
- If the automatic response does NOT solve your problem and you still wish to open the request, click No, open anyway.
