Why do it: To monitor the status of all your support requests, the issue addressed, and when they were last updated.
Procedure
1. Access the ticket management section (the main page of the support module).
2. The page will automatically display a table containing the list of all your open and closed tickets.
3. The table is organized into the following columns:
- Status: Indicates whether the ticket is Pending (awaiting a response), In Progress (being handled by staff), or Completed (closed).
- Issue: Shows the ticket title (What is it about?) and the date it was opened.
- Last update: Indicates the date and time of the last message sent or received.
4. To open a new ticket, click on the Open new request button.
5. To view details of a specific ticket, click on the corresponding row in the table.
