To receive updates on the status of your support request directly in your email inbox.
Procedure
1. Scroll through the ticket opening page until you find the Email update notification section.
2. Ensure that the Enable email notifications box is checked.
- Note: If you are a registered user, this option is usually already enabled and pre-filled with your email.
3. In the field below, labeled Notification Email, verify or enter the correct email address where you want ticket-related notifications to be sent.
4. Once all mandatory ticket fields are completed, click the Submit button to save the request and the specified email address.
