This guide shows you how to access the detailed delivery, read, and click statistics for each individual recipient of your WhatsApp message.
Why do it
To monitor the delivery status and interaction (opens and clicks) of every user who received your WhatsApp message.
Procedure
1. Access the statistics section of your Marketing Campaign or Automation.
2. Locate the box related to the WhatsApp message you want to analyze. The box is titled with the Message Title you set (e.g., <h5><?= $whatsapp_detail['name']; ?></h5>).
3. If the box is collapsed, click on the Up Arrow (or Chevron) icon in the top right corner to expand the section.
4. Below the summary statistics (Delivery rate, Open rate, etc.), you will find the detailed recipients table.
5. This table lists each recipient with the following columns:
- Recipient: The customer who received the message.
- Send Date: The date and time when the message was sent.
- Open Date: The date and time when the recipient viewed the message (if applicable).
- Click Date: The date and time when the recipient clicked on a link within the message (if applicable).
- Status: Indicates the final status of the message (e.g., Not received, Received, Read, Click).
