Description: A comprehensive tool for creating, managing, and publishing lists of frequently asked questions (FAQs) on any web page.
What is it for? (Practical examples)
Use the FAQ Module to structure the most requested information and improve your service efficiency:
- Workload reduction: Provide immediate answers to common questions about shipping, returns, or opening hours, reducing direct requests to customer support.
- Improved user experience: Help visitors quickly find the information they need, increasing trust in your product or service.
- Search Engine Optimization (SEO): The generated FAQs are automatically structured to appear as "Rich Snippet" results on Google, increasing visibility.
Main features
Content management
- Unlimited list creation: You can create and manage multiple separate FAQ lists, each dedicated to a specific topic (e.g., "Product A FAQ," "Services FAQ").
- Customizable questions and answers: Each list can contain an unlimited number of question/answer pairs.
- Active/Inactive status: You can temporarily deactivate an entire FAQ list without deleting it.
Page display
The module offers two main modes for displaying FAQs when inserted into a page:
- Standard: All questions and their corresponding answers are displayed open simultaneously.
- Accordion: Questions are displayed in expandable panel format. The user clicks on a question to view the answer, keeping the page organized.
Automatic optimization
- Multilingual support: Question and answer content is managed through the integrated translation system.
- Structured data (Schema.org): The system automatically generates the structured data (JSON-LD) needed to communicate the content’s nature to search engines, facilitating obtaining FAQ Rich Snippets.
How to configure
Configuration is divided into two phases: creating the list and displaying it on the page.
1. Creating and managing FAQ lists
FAQ lists are created and managed in the system’s administrative area.
1. Access the menu item FAQ (or FAQ Content).
2. Create a new item by specifying a Title for the list.
3. Add the desired Question and Answer pairs.
4. Ensure that the list is set as Active.
2. Inserting and configuring on the page
To insert an FAQ list into a page (via Visual Builder or content editor):
| Configuration Option | Description | Available values |
|---|---|---|
| Select FAQ | Allows choosing which of the created FAQ lists should be displayed in this block. | List of available FAQ titles. |
| Display method | Defines how questions will appear to users. | Standard / Accordion |
Additional options (only for "Accordion" mode):
| Configuration Option | Description | Available values |
|---|---|---|
| Accordion opening | Controls the initial state of panels when the page loads. | First open / None |
| Opening animation | Enables or disables transition effects when users open or close an answer. | Yes / None |
Advanced configuration (AI Generation)
If assisted mode is active, you can automatically generate an FAQ list:
- FAQ Title: The title assigned to the generated list.
- AI Query: A textual request (prompt) specifying the topic on which Artificial Intelligence should generate questions and answers.
Automatic integrations
Integration in Management Menu
The FAQ Module adds a dedicated entry in the main menu of the administrative area for centralized management of all lists.
Integration in Visual Builder
The FAQ Module is available as a block or widget within the Visual Builder, allowing quick insertion and configuration of display options directly on the page.
Automatic SEO optimization
The system autonomously inserts structured metadata (Schema.org) into pages containing FAQs, ensuring that contents are recognized by Google for display as FAQ Rich Snippets.
